Returns & Refunds Policy
Returns & Refunds Policy
Thank you for shopping with matnmore.com. We want you to be satisfied with your purchase. Please read our Returns & Refunds Policy carefully.
1. Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
2. Non-Returnable Items
Certain types of products cannot be returned, including:
Artificial jewelry (for hygiene reasons).
Customized or personalized items.
Sale or discounted items.
Perishable goods (e.g., food, flowers, newspapers, magazines).
Intimate or sanitary goods.
Hazardous materials, flammable liquids, or gases.
Gift cards and downloadable software products.
Some health and personal care items.
3. Partial Refunds
Partial refunds may be granted in the following cases:
Books with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
Any item not in its original condition, damaged, or missing parts not due to our error.
Items returned more than 30 days after delivery.
4. Refund Process
Once your return is received and inspected, we will notify you via email of approval or rejection.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.
Late or Missing Refunds
First, check your bank account again.
Then, contact your credit card company (it may take some time for the refund to be officially posted).
Next, contact your bank (there may be processing delays).
If you still have not received your refund, please contact us at support@matnmore.com.
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same product, email us at support@matnmore.com and send your item to West Delhi.
Exchanges are subject to product availability. If the exact item is not available, a refund or store credit may be issued.
6. Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift, the refund will be sent to the original gift giver.
7. Shipping Returns
To return your product, mail it to West Delhi.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted.
Depending on your location, delivery times for exchanges may vary.
For expensive items, consider using a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.
8. Important Notes
Returns and refunds are only applicable for defective, damaged, or incorrect products received.
Handmade products may have minor variations in color, size, or design which will not be considered defects.
Artificial jewelry, customized orders, and sale items are strictly non-returnable.
9. Need Help?
For any questions related to refunds and returns, please contact us at:
📧 support@matnmore.com