Mat N More

FAQs

Frequently Asked Questions (FAQs)

1. What types of products can I buy from your store?

We offer a wide range of home and lifestyle products online including mats, bedsheets, artificial jewelry, stationery, and handmade crafts. Whether you’re looking to buy bedsheets online in India or stylish artificial jewelry for daily wear and parties, you’ll find plenty of options in our collection.

2. Are your bedsheets and crafts handmade?

Yes, many of our products such as handmade bedsheets, mats, and crafts are created by skilled artisans. Each piece has a unique touch of craftsmanship, making it different from mass-produced items.

3. How do I place an order on your website?

Shopping with us is simple! Just browse through our categories like buy artificial jewelry online, premium bedsheets, decorative mats, and handmade crafts, add your favorites to the cart, and complete a secure checkout. Multiple payment methods including UPI, debit/credit cards, and COD are available.

4. Do you provide Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on select pin codes. You can check COD availability at checkout while shopping for mats, bedsheets, or jewelry online.

5. How long does delivery take?

We usually ship products within 1–2 working days, and orders are delivered in 5–7 business days across India. Once shipped, you will receive a tracking link to follow your bedsheet, mat, or jewelry order online.

6. Can I return or exchange products?

Yes, we have a customer-friendly return & exchange policy. If the item is damaged, defective, or not as described, you can request a return within 7 days of delivery. Please note, for hygiene reasons, some items like earrings are not returnable.

7. Do you ship outside India?

Currently, we deliver only across India. However, we are working on introducing international shipping for handmade crafts and jewelry soon.

8. How do I wash and maintain bedsheets and mats?

  • Bedsheets: Wash separately in cold water, avoid bleach, and dry in shade. This will help you maintain cotton bedsheets online in great condition.

  • Mats: Shake, vacuum, or hand wash gently. Machine wash on a mild cycle if required.

9. How do I care for artificial jewelry?

To increase the life of your artificial jewelry online:

  • Keep away from water, perfumes, and chemicals.

  • Store in an airtight jewelry box.

  • Clean gently with a soft cloth after every use.

These simple steps will ensure your fashion jewelry lasts longer and maintains its shine.

10. How can I track my order online?

Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also log in to your account on our website to track bedsheets, mats, or jewelry orders online.

11. What should I do if I get a damaged or wrong product?

In case you receive a wrong or damaged product, please contact our customer support team within 48 hours. We will provide you with a replacement or full refund as per your choice.

12. How can I contact your support team?

You can reach our customer support team for any queries related to online orders, bedsheets, mats, jewelry, or handmade crafts via:

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