Shipping & Delivery Disclaimer

Dispatch & Delivery Timelines

• Orders are usually processed and dispatched within 2–5 business days (excluding Sundays and public holidays).

• Delivery timelines may vary depending on the customer’s location, courier partner, and unforeseen circumstances (e.g., strikes, weather, natural delays).

Courier Responsibility

• Once an order is dispatched, it is handed over to a third-party courier partner. matnmore.com is not responsible for delays, damages, or loss caused by the courier service.

• Customers are advised to track their shipment using the tracking ID provided.

Incorrect Address / Failed Delivery

• Customers must ensure their shipping details are accurate. Any incorrect address, incomplete details, or failed delivery attempts caused by the customer will not be the responsibility of matnmore.com.

• Re-shipping charges (if applicable) will be borne by the customer.

International Shipping (if applicable)

• Customs duties, taxes, or additional charges (if any) are the responsibility of the buyer.

• Delivery timelines for international orders may vary significantly depending on customs clearance.

Damaged or Missing Packages

• In case of receiving a tampered or damaged package, customers should not accept delivery and must inform us immediately.

• If items are missing after delivery acceptance, customers must report within 24 hours with proof (unboxing video/photos).

Force Majeure

• We are not liable for delivery delays or failures caused by events beyond our control, including natural disasters, strikes, or government restrictions.